Frequently Asked Questions

Call to make an appointment We strive to provide a comfortable, stress free experience when scheduling appointments with Dr. Bynum. When you call to make an appointment, one of our friendly receptionists will ask you some basic information about your insurance, pharmacy, and demographics such as email, phone number, and mailing address. We will provide you access to your portal a few days before your scheduled appointment to ask basic medical history questions such as your medications, allergies, past medical / surgical history, family history, etc. This helps save you time on your actual appointment day allowing you more time to discuss your main orthopedic issues. The day of your appointment On the day of your appointment, arrive at least 15 minutes prior to your scheduled appointment. You must bring a photo ID, insurance card, and any outside X-rays or MRI’s you had done at other facilities. You will be asked to sign several standard forms such as our privacy policy, financial policy, prescription policy, etc. These forms will also be available online to download and sign prior to arrival once our new patient portal is set up this summer. The duration of your visit varies depending on the complexity of your orthopedic problem. We never want a patient to feel rushed and strive to spend as much time as necessary with every person. You will likely require specific X-rays prior to being seen by Dr. Bynum and this process is usually fairly quick. We'll make sure your questions are answered! At the end of your visit with Dr. Bynum, one of our medical assistants will sit in the room with you and make your follow up appointment, send any prescriptions to the pharmacy or therapy, and generally make sure that all of your questions are answered.

Insurance We accept all major insurance plans. Please contact your insurance provider for your plan’s requirements for physician referrals and other restrictions. For those insurance plans with a co-payment, it is expected at the time of the office visit. Please be advised that the financial responsibility for a service not covered by insurance rests with the patient or his or her family. Billing We accept cash, personal checks, and most major credit cards. An online bill payment option is available for your convenience. We also participate with Care Credit, a financing company that may be used in the event one does not have insurance coverage or a portion of a procedure in not fully covered by insurance. To learn more about Care Credit and apply online, go to www.carecredit.com

Urgent matters should be referred to the office or our 24-hour answering service at 239-337-2003. All emergencies should be handled by calling “911″.

Prescription refills may be requested by calling (239) 337-2003 during regular office hours. Pain medications will not be prescribed outside of business hours. Please allow 24 hours for prescription orders to be placed. This allows us time to review your record and better serve your needs. Please have the name of the medication, dosage, and pharmacy phone number available at the time of your call.

Your may contact your doctor or staff through the patient portal. CLICK HERE to access the patient portal. (https://jointimplant.myezyaccess.com/Patient/Main.aspx) In accordance with guidelines set forth by the American Medical Association, please understand the following when communicating via email with our staff: 1. Please understand our email is typically answered within a 24-hour period and only during business hours. Urgent matters for our patients are to be directed to the office staff by phone or if it is outside of business hours, to our 24-hour answering service. If you are experiencing a medical emergency, please call “911”. 2. Acceptable emails are to be simple and non-urgent. Joint Implant Surgeons of Florida has the right to decide what is and is not appropriate for email. We are unable to diagnose or treat medical conditions via email. If your concern is complicated, it would be better for you to call during office hours or schedule an appointment. If your concern is unable to be met through email correspondence, we will notify you via email or a phone call. 3. Please understand that Joint Implant Surgeons of Florida staff are the only individuals who will read emails received to the provided address. Security within our website and email system is appropriately enforced. Security of electronic correspondence is limited to your server, computer, software, browser, and personal computer access. 4. Copies of all email correspondence are kept as part of your patient record. 5. We are excited to provide additional means of communication with our patients to address simple needs and questions. If we feel email communications are being abused, this means of interaction will be terminated and messages will not be addressed.

Click on the links below to download any of the following forms: Confidentiality Form(https://55af8a6f-dcb6-4a56-abbd-e5b6c10a73f4.usrfiles.com/ugd/e8e86b_43f5064645f54430ad452de1d232ae38.pdf) Financial Policy Form(undefined) Privacy Policy(undefined) Auto Accident Form(undefined) Medical Records Release Form(undefined)

No referral from your family physician is necessary for most insurances other than HMO’s and the VA. If there is any question, feel free to call 239-337-2003 and we will be happy to guide you through the process.